Abrir menú principal

Cambios

* ITIL Service Operation 2011 Edition (Best Management Practices). The Stationery Office, 2011
* ITIL Service Continual Service Improvement 2011 Edition (Best Management Practices). The Stationery Office, 2011
* [http://www.itgi.org/ IT Governance Institute]
* [http://wiki.en.it-processmaps.com/index.php/Main_Page ITIL Wiki]
* Marchewka, J.T.: Information Technology Project Management. John Wiley, 2009
Usuario anónimo